Shipping policy

Last Updated: July 2026

Thank you for shopping with The Wow Store. We are committed to delivering your orders safely and as quickly as possible.

Order Processing

  • Orders are typically processed within 1–2 business days after confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During high-demand periods, order processing may take slightly longer.

Delivery Time

Estimated delivery times are:

  • Metro Cities: 3–5 business days
  • Other Cities & Towns: 4–7 business days
  • Remote Locations: 5–10 business days

Delivery times are estimates and may vary due to factors beyond our control, including weather conditions, courier delays, or public holidays.

Shipping Charges

  • Free Shipping is available on eligible products unless stated otherwise.
  • If shipping charges apply, they will be displayed during checkout before payment.

Order Tracking

Once your order has been shipped, you will receive a confirmation via SMS, WhatsApp, or email (where applicable) with your tracking details.

You can use the tracking number to monitor your shipment's progress.

Cash on Delivery (COD)

Cash on Delivery is available for eligible locations across India.

To reduce fraudulent orders, we may contact you by phone, SMS, WhatsApp, or email to verify your order before dispatch.

Delivery Attempts

Our courier partners will make reasonable attempts to deliver your package.

If delivery is unsuccessful due to reasons such as:

  • Incorrect address
  • Customer unavailable
  • Order refusal
  • Invalid contact information

the package may be returned to us.

Address Changes

If you need to change your delivery address, please contact us as soon as possible after placing your order.

Address changes may not be possible once the order has been shipped.

Delayed Deliveries

While we strive to deliver within the estimated timeframe, delays may occur due to circumstances beyond our control.

The Wow Shop is not responsible for delays caused by:

  • Courier partners
  • Weather conditions
  • Natural disasters
  • Government restrictions
  • Public holidays
  • Other unforeseen events

Damaged or Incorrect Products

If you receive:

  • A damaged product
  • A defective product
  • The wrong item

please contact us within 7 days of delivery with your order number and clear photos or videos of the product.

We will review your request and arrange a replacement or refund if your claim is approved under our Return & Refund Policy.

Contact Us

If you have any questions about shipping or your order, please contact us:

The Wow Shop

📧 Email: support@thewowshop.in

🕒 Customer Support: Monday – Saturday | 9:00 AM – 6:00 PM (IST)